Shipping policy

Last updated: August 11, 2026

Order Processing

Most of our products are made to order, which means production begins after your order is placed.

Please allow approximately 2–5 business days for your order to be produced and prepared for shipping. During busy periods, holidays or other exceptional circumstances, production may take longer.

Production time is separate from shipping time.

Shipping & Delivery

We ship to many countries worldwide.

Shipping methods, costs and estimated delivery times are displayed at checkout where available and depend on factors such as your destination, the products ordered and the available fulfillment location.

Estimated delivery dates are provided as estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather, holidays or other circumstances outside our reasonable control.

Total delivery time, including processing and shipping:

USA: 6–11 days
Europe: 9–15 days
Australia: 5–21 days
Japan: 7–15 days
International: 13–27 days

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Rates may vary depending on the products in your order, destination, shipping method and number of packages required.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been handed to the carrier.

Multiple Shipments

Products from the same order may occasionally be produced at different fulfillment locations or require separate packaging.

As a result, your order may arrive in more than one package and on different dates. You may also receive separate tracking information for each shipment.

International Orders, Customs & Import Charges

International orders may be subject to customs duties, import taxes or other fees depending on the destination country.

Where these charges are not collected at checkout, you may be responsible for paying them directly to the relevant customs authority or carrier.

Customs requirements and charges are determined by local authorities and are outside our control.

Customs processing may also cause additional delivery delays.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error after placing your order, contact us immediately at shop@johnpork.com. We will try to update the address where possible, but we cannot guarantee that changes can be made once an order has entered production or has been shipped.

If an order cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, additional shipping costs may apply to resend the order, where permitted by applicable law.

Delayed Orders

If your order has not arrived by the estimated delivery date, please first check your tracking information for updates.

Delivery estimates may occasionally be affected by carrier delays, customs processing, holidays, severe weather or other circumstances outside our reasonable control.

If your tracking has not updated for several days or your order is significantly overdue, contact us at shop@johnpork.com and we’ll look into it for you.

Lost Packages

If you believe your package has been lost in transit, please contact us at shop@johnpork.com as soon as possible.

Where possible, please report a potentially lost shipment within 15 days of the estimated delivery date so that we can investigate the issue with our fulfillment and shipping partners.

If the package is confirmed as lost, we will provide an appropriate replacement, refund or other remedy in accordance with our policies and applicable law.