SHOP FAQs
GENERAL
IS THIS THE OFFICIAL JOHN PORK STORE?
Yes, you’re in the right place!
This is the official John Pork store, created and managed by John Pork’s creator and his team.
Want to know more about John Pork?
Visit our About page.
HOW CAN I GET IN TOUCH?
WHERE CAN I FIND THE SIZE GUIDE?
You can find all product measurements and sizing information on our Size Guide page.
We recommend checking the guide before ordering, as sizing and measurements can vary depending on the product.
HOW CAN I HEAR ABOUT NEW DROPS?
Keep an eye out for new drops, special releases, and other store news.
The best way to stay updated is to sign up for our Newsletter and follow John Pork on social media.
WHERE CAN I FIND JOHN PORK’S OFFICIAL SOCIAL MEDIA?
You can follow John Pork on his official social media channels for new content, updates, announcements, and everything happening in John’s world.
INSTAGRAM: @john.pork
TIKTOK: @john.pork
YOUTUBE: @jophnpork
SHIPPING & DELIVERY
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times vary depending on your location.
Here’s what you can expect:
USA: 6–11 days
Europe: 9–15 days
Australia: 5–21 days
Japan: 7–15 days
International: 13–27 days
You’ll receive a tracking link by email as soon as your order is on the way.
WHY DID I RECEIVE ONLY PART OF MY ORDER?
Sometimes items in the same order are shipped separately, as they may be produced at different locations.
If this happens, don’t worry.
The rest of your order is still on its way, and you’ll receive separate tracking details for each shipment.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship to most countries worldwide.
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on your location and the items in your order.
The exact shipping cost will be calculated and shown at checkout before you complete your purchase.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you’ll receive a tracking link by email so you can follow its journey and check the latest delivery updates.
If you haven’t received your tracking information, please check your spam folder or contact our Support team.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?
We work with a global network of fulfillment facilities, so most orders are produced and shipped from a location close to the customer whenever possible.
In some countries, customs duties, taxes, or import fees may still apply depending on local regulations. Any additional charges are set by your local customs authorities and are outside our control.
ORDER ISSUES
I ENTERED THE WRONG ADDRESS. WHAT SHOULD I DO?
Please contact us as soon as possible with your order number and the correct address. If your order hasn’t shipped yet, we may still be able to update it for you. Once an order has been shipped, the delivery address can no longer be changed.
WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED?
We’re really sorry if your item arrives damaged. Please contact us within 7 days of receiving your order and include your order number and a few clear photos of the damage.
We’ll review everything and get back to you with the best solution as soon as possible.
WHAT IF I RECEIVE THE WRONG ITEM?
We’re sorry about that! Please contact us within 7 days of receiving your order and include your order number and a clear photo of the item you received.
We’ll review the issue and get back to you with the best solution as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS LOST?
If your package appears to be lost in transit, please contact us with your order number and we’ll look into the shipment for you.
We’ll check the tracking details and find the best solution.
WHAT HAPPENS IF MY PACKAGE IS RETURNED TO SENDER?
If your package is returned to the sender, please contact us within 7 days with your order number.
We’ll check what happened and help arrange the next steps. Depending on the reason for the return, additional shipping costs may apply if the order needs to be sent again.