Returns and Refunds

Because our products are made to order, we generally do not accept returns or exchanges for change of mind or incorrect size, except where required by applicable consumer law.

If your order arrives damaged, defective, misprinted or incorrect, please contact us at shop@johnpork.com as soon as possible and include your order number, a description of the issue and clear photos of the item.

We’ll review the issue and, where appropriate, provide a replacement, refund or other remedy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Damaged or Defective Items

Please inspect your order upon delivery.

If an item arrives damaged, defective or misprinted, contact us at shop@johnpork.com and include:

• Your order number
• A brief description of the issue
• Clear photos showing the affected item

Please report these issues within 15 days of receiving your order whenever possible so that we can process the claim with our fulfillment provider.

This 15-day reporting request does not limit any longer rights or legal guarantees you may have under applicable law.

Incorrect Items

If you receive an item different from the one you ordered, please contact us at shop@johnpork.com as soon as possible.

Include your order number and clear photos of the item received. We’ll review the issue and arrange an appropriate replacement, refund or other solution.

Lost Orders

If your order appears to have been lost in transit, please contact us at shop@johnpork.com as soon as possible with your order number.

Where possible, please report packages believed to be lost within 30 days of the estimated delivery date, as this is the current claim window used by our fulfillment provider.

We will review the shipment information and help determine the appropriate next steps.

European Union: 14-Day Right of Withdrawal

If you are a consumer and your purchase is covered by European Union consumer law, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without providing a reason. 

To exercise your right of withdrawal, contact us at shop@johnpork.com before the 14-day period expires and clearly state that you wish to withdraw from your purchase.

After notifying us, you must return the goods within 14 days. Please contact us before sending anything back so that we can provide the appropriate return instructions.

You are generally responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to cover the cost.

You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose. 

Where the right of withdrawal applies, we will refund payments received from you, including the cost of our least expensive standard delivery option. Additional shipping costs resulting from your choice of a more expensive delivery method are not refundable. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

The refund will generally be made using the same payment method used for the original transaction unless otherwise agreed.

Certain goods may be exempt from the right of withdrawal where permitted by law, including goods made specifically to the customer's specifications or clearly personalized. Standard products are not necessarily exempt merely because they are produced after an order is placed.

United Kingdom: 14-Day Cancellation Right

If you are a UK consumer and applicable UK consumer law applies to your purchase, you generally have 14 days after receiving your goods to notify us that you wish to cancel your order without providing a reason. You then generally have a further 14 days to return the goods.

To exercise this right, contact us at shop@johnpork.com and we will provide return instructions.

Any applicable statutory exceptions remain unaffected.

Brazil: Right of Regret

Customers in Brazil may have a statutory right to cancel certain online purchases within 7 calendar days of receiving the order, subject to applicable Brazilian consumer law.

Please contact us at shop@johnpork.com within the applicable period if you wish to exercise this right.

Refunds

Once a refund has been approved, it will be issued to your original payment method unless otherwise agreed or required by law.

Please note that your bank, card issuer or payment provider may take additional time to process and display the refund.

If you have not received an approved refund after a reasonable processing period, please contact us at shop@johnpork.com.

Returning an Item

Please contact us before returning any product.

Do not send returns directly to an address shown on the original package unless we specifically instruct you to do so. Our products may be fulfilled from different facilities, so the correct return instructions can vary by order

Unauthorized returns sent to an incorrect address may not be processed.